While we would love to help you out, it’s just not feasible for one-offs at the moment. 

We will absolutely take back any Predesigned products we engrave at the customer’s shipping expense. We cannot, unfortunately, take back any custom-engraved products.

This is complicated as it really depends on the pic & the product we are engraving onto. The laser engraves what it sees in black/white. We convert your image to black/white and whatever remains is what is engraved, so this sometimes turns out well and sometimes does not. Send us a message if you have questions, we are happy to help ✌️.

I like to send positive vibes to the USPS ✌️. Please give them time. I have seen packages do strange things 🐌 and even track back to my house when it was delivered the next day to my customer 🤷‍♀️ 👽. If your package shows delivered, check with your neighbors, and call the post office. If you are still having issues locating it let us know.